Frequently Asked Questions
for 3-month App Subscription Offer

Who is eligible for the 3-month subscription offer on the Carbs & Cals app?

The offer is for anyone who is issued a code via their healthcare provider.

How do I redeem the 3-month subscription offer?

To redeem the offer, enter the unique identifier code provided by your healthcare provider onto the offer redemption form. After submission, you will receive the subscription code via email. Follow the instructions in the email to activate the 3-month subscription.

Can I opt-out of receiving emails from Carbs & Cals after redeeming the code?

Yes, you can unsubscribe from emails at any time. However, opting in to receive emails is a requirement so you can be sent the first email communication, which contains the 3-month subscription code.

What if I already have an existing Unlimited Plan subscription for the Carbs & Cals app?

If you have an existing subscription, wait until it expires before redeeming the 3-month code. Ensure your existing subscription is cancelled before applying the offer code.

How do I check what plan I am on in the app and when it expires?

In the Carbs & Cals app, tap the Profile icon at the top right of the home screen. Go to View My Plan.

How do I cancel my subscription?

Apple Devices (App Store): To check and cancel a subscription, you need to do this via the App Store on your device. Please see this article from Apple, which will guide you.

Android Devices (Play Store): Please refer to this article from Google, which will guide you.

Can I cancel my existing Carbs & Cals Unlimited plan subscription early and get a refund before redeeming the 3-month code?

No, you cannot cancel an existing Carbs & Cals Unlimited Plan subscription early and receive a refund. It is advisable to wait until your current subscription expires before redeeming the 3-month code, to ensure you receive the full benefits of both subscriptions without any financial implications.

Can I transfer or sell the subscription code to someone else?

No, the subscription code is non-transferable and should only be used by the person to whom it is issued.

Is there an expiration date for the Unlimited Plan subscription code?

The unique identifier code, provided by the healthcare provider, must be used within the specified timeframe of 1 year. After this period, the unique identifier code will expire and can not be used to redeem the offer. Once it is redeemed it will give 3-month access to the unlimited plan.

What happens if I violate the terms and conditions?

Violating the terms and conditions may result in the suspension or termination of access to the 3-month subscription. Please ensure compliance to enjoy uninterrupted benefits.

Can Carbs & Cals modify or terminate the offer?

Yes, Carbs & Cals reserves the right to modify or terminate the offer at any time. Any changes will be communicated through official channels.

Where can I find the Carbs & Cals app’s terms & conditions?

The app’s Terms & Conditions and Privacy Policy are published on the Carbs & Cals website, and also in the Carbs & Cals app. Make sure to review and comply with these terms for a seamless experience.

I have another question not covered here, how do I get in touch?

Please contact our customer support or via the “Got a question?” function in the app, within the Profile section.